Online Dispute Resolution Platform (ODR Platform)

The ODR platform is an official website managed by the European Commission to help consumers and traders resolve their disputes out-of-court. If you have a complaint, or believe that we have not handled your complaint to your satisfaction, please contact us through the following link: [email protected] before sending a complaint through the ODR platform.

If you want to make a complaint through the odr platform, please follow this link http://ec.europa.eu/consumers/odr.